Profile: The Handbook provides contextualized guidance on how to design and implement an effective two-way communication strategy. It is available in English, Arabic and French. Why to Use the Tool: The Handbook can be used by UNHCR operations and partners seeking to strengthen community outreach. How To Use the Tool: It includes tools, checklists, templates, use-cases, and other resources ready to use and contextualize. Key elements include: • Checklist for face-to-face two-way communication meetings • Checklist for efficient messaging • Checklist for printed materials • Template of how to develop a social media calendar