Accountability to Affected Population (AAP) remains one of UNHCR’s priorities in the Rohingya Refugee response to ensure that refugees can express their concerns, receive accurate and timely information in the language they understand, and access protection and assistance. A key element of AAP is effective feedback and response systems. Since the establishment in December 2023 of the Centralized Automated Information Processing Platform (CAIPP), the technologically driven platform that streamlines all UNHCR Complaint and Feedback Mechanism (CFM) channels used by refugees to communicate with UNHCR and consolidates data, further strides have been made. In June 2024, after the pilot phase, CAIPP was successfully rolled out to all 33 camps in Cox’s Bazar and Bhasan Char. CAIPP is now able to process requests and refer tickets for follow-up in a timely manner, CAIPP Focal Points have a system supporting their responses, and centrally, the platform tracks tickets raised by refugees across sectors and camps.