Mobile money enabled cash assistance: User journeys in Burundi
Type de document: |
Rapports et evaluations
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Langue(s): |
English |
This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid. It provides insights into key recipient characteristics, the main “touchpoints” along the user journey, and the factors that enhance and/or frustrate the user experience.
Sectors
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Livelihood & Social Stability
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(PDF, 4.53 MB)