Profile: The Tool provides the standards for operating a FCRM in Syria. It was designed to support UNHCR’s partners and grassroots organizations to establish and assess their own FCRM. It includes key principles and procedures to ensure equal access to feedback and complaint mechanisms by people of all AGD in all community centres and community-led initiatives across the country. Why to Use the Tool: The Note provides a helpful step-by-step process on the setup and maintenance of an FCRM. It specifies the different types of feedback and complaint tools and channels, including best practices for their use. It also describes their supplementary use for the analysis of strengths and weaknesses of each modality. It is a quick but comprehensive guide for small but also large organizations. Upon request, the Tool is available in Arabic. How to Use the Tool: The Note can be used as training and coordination tool, helping organizations to select and adapt templates to their needs.