Profile: The Tool was developed conduct an information needs assessment of users of the help.unhcr.org Türkiye website. The survey was launched in 2019 and had more than 4,000 respondents. The results inspired modifications in the content of the website. Why to Use the Tool: The Feedback Form/Survey is a ready to use tool to collect systematic and timebound feedback to adapt websites and other communication channels to the needs and preferences of the intended audience. How to Use the Tool: The Tool can support the implementation of ad hoc and periodical information needs assessments. It can be used as part of a digital or face-to-face assessment. Questions can also be recorded and shared through WhatsApp or other communication means enabling access to those who cannot read or write