UNHCR Jordan Refugee Helpline Dashboard January 2018

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Document Type: Panel de indicadores y hojas informativas
Document Type: English
Publish Date: 28 February 2018 (6 years ago)
Upload Date: 3 April 2018 (6 years ago)
Downloads: 96

UNHCR Jordan Refugee Helpline Dashboard January 2018

Document Type: Panel de indicadores y hojas informativas
Document Language: English
UNHCR Jordan has one of the largest refugee helplines in the world. Since its inception in 2008, staff on the helpline have responded to over 1.7 million calls. In January, UNHCR conducted an information campaign with SMS and leaflets disseminated on use of the new IVR system. The system uses Interactive Voice Response (IVR) technology. Automated information is delivered on key topics, and 14 dedicated staff are available for more complex and emergency calls. The helpline system responds to eight critical topics: registration, resettlement, protection, livelihoods, health services, community services, education and assistance.

Partners

  • United Nations High Commissioner for Refugees

Locations

  • Jordan

Population Group

Country Group
Syrian Arab Republic Syrian Arab Republic - Refugees
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