UNHCR Jordan Refugee Helpline Dashboard January 2018
| Type de document: |
Dashboards & Factsheets
|
| Langue(s): |
English |
UNHCR Jordan has one of the largest refugee helplines in the world. Since its inception in 2008, staff on the helpline have responded to over 1.7 million calls. In January, UNHCR conducted an information campaign with SMS and leaflets disseminated on use of the new IVR system. The system uses Interactive Voice Response (IVR) technology. Automated information is delivered on key topics, and 14 dedicated staff are available for more complex and emergency calls. The helpline system responds to eight critical topics: registration, resettlement, protection, livelihoods, health services, community services, education and assistance.
Partners
Emplacements
Groupe de population
| Pays |
Groupes |
|
Syrian Arab Republic
|
Syrian Arab Republic - Refugees |
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United Nations High Commissioner for Refugees